Help & Support
Everything you need to know about HawkZero security solutions
FAQs
Common questions answered
Tutorials
Step-by-step guides
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Frequently Asked Questions
Guides & Tutorials
Getting Started with Zero-Trust Browser
Learn how to launch secure browsing sessions and protect yourself from web-based threats.
- 1Navigate to Secure Browser section
- 2Click 'Launch Secure Browser' (Premium required)
- 3Browse safely - all activity is isolated in the cloud
- 4Close session when done - container is automatically destroyed
Scanning Documents for Threats
Step-by-step guide to analyzing files for malware and suspicious content.
- 1Go to Document Sandbox
- 2Upload or drag-and-drop your file
- 3Configure scan settings (quick or deep scan)
- 4Review the comprehensive security report
- 5Quarantine or delete threats as needed
Understanding Security Reports
How to interpret threat analysis, risk scores, and security recommendations.
- 1Review the verdict: Safe, Suspicious, or Malicious
- 2Check risk score and contributing factors
- 3Examine behavioral analysis and network activity
- 4Review MITRE ATT&CK tactics if threats found
- 5Follow remediation steps and best practices
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Response Time
We typically respond within 24 hours. Premium users receive priority support with responses within 4 hours.